Archive for the ‘ITSM General’ Category
-
ITIL v3 brings about a change in mindset
The IT Infrastructure Library, or ITIL, is a framework for organizations to implement to make sure that their IT services can be delivered effectively and efficiently. It was developed in the 1980s by an agency of the British government, now called the called the Office of Government Commerce (OGC), to help the government better manage its IT infrastructure and save money in the process.
-
How to Keep Your Change Advisory Board Meeting on Track
If there’s one thing that’s true in IT, as in all business, it’s that change is unavoidable. It’s how you deal with that change that will make or break your business. One of the keys to managing change is creating a Change Advisory Board, or CAB, which will help a business balance the need for the changes with any inherent risks. The members of this board will give the change management team the input necessary to help you make the best decisions for your company.
-
Evaluating IT Service Management Software for a Small Business
If you want your business to be successful it’s imperative to install the best IT service management software, or help desk ticketing software, for your needs so you can keep your website running smoothly, manage your inventory and manage/track customer problems from start to finish.
-
CBS buys CNET and attempts to capture the techie market
CBS announced that it as agreed to buy CNET for $1.8 billion dollars or $11.50 a share. Why was it a great deal for CBS and more to follow.
-
Microsoft Looks Past Yahoo
As Microsoft looks past the Yahoo deal they may look to AOL or Ask.com to bridge the market gap between them and Google.
-
Align Your IT Strategy with the Business
How complex is your company’s IT Strategy? The most effective strategies are the simple ones that every member of the organization understands and can relate to their work environment.
-
Where will IT be in 5 Years?
I recently saw a Question posted on LinkedIn called Where will IT be in 5-10 years?. This question was then followed by a series of questions about the future of COBOL to off-shoring IT. I’m posting my responses to IT Service Week since I feel some of the outlook would be of interest to technology [...]
-
Three Ways to Build Business Knowledge in an IT World
The need to understand how your organization’s business works are the keys to your success. This statement would hold valid truths from the administrative assistant up to the CIO. Everyone in the IT organization MUST understand what it’s role in the business environment in order for that organization to be effectively implementing IT across the enterprise. I recently came across a slide show on CIOInsight that discusses the Top 10 Management Concerns of CIOs. In this report they interviewed CIOs from 112 different companies to find out what most CIOs are concerned about in the coming year. The top three rounded out at Recruitment being first, Aligning Business with IT as second, and Building Business Skills as the third most important concern for CIOs. This means that companies are facing an enormous demand for IT talented professionals that not only understand the nuts and bolts of IT Services but also how IT Services can provide value to the Business.
-
IT Service Week Kicks Off Grand Opener
LOS ANGELES With a growing need for syndicated web content detailing IT Service Management news around the globe has been presented with yet another solution. IT Service Week (www.itserviceweek.com) kicks off it’s grand opening on the 24th of January, 2008. IT Service Week is dedicated to provide readers with the current week’s round up of [...]