• ITIL v3 brings about a change in mindset

    Sunday, May 10th, 2009

    The IT Infrastructure Library, or ITIL, is a framework for organizations to implement to make sure that their IT services can be delivered effectively and efficiently. It was developed in the 1980s by an agency of the British government, now called the called the Office of Government Commerce (OGC), to help the government better manage its IT infrastructure and save money in the process.

  • ITSM Cruise to Excellence in Review

    Friday, May 16th, 2008

    A short review about the 2008 ITSM Cruise to Excellence in Los Angeles. This year it was held at the Westin in Long Beach. Sessions by Newscale and ASG.