• How to Keep Your Change Advisory Board Meeting on Track

    Sunday, May 10th, 2009

    If there’s one thing that’s true in IT, as in all business, it’s that change is unavoidable. It’s how you deal with that change that will make or break your business. One of the keys to managing change is creating a Change Advisory Board, or CAB, which will help a business balance the need for the changes with any inherent risks. The members of this board will give the change management team the input necessary to help you make the best decisions for your company.

  • Service Level Agreement 101

    Thursday, September 11th, 2008

    The official ITIL (IT Infrastructure Library) definition of Service Level Agreement, more commonly referred to as an SLA, is a formally negotiated agreement between an IT Service Provider and a Customer. The SLA describes the IT Service, documents Service Level Targets, and specifies the responsibilities of the IT Service Provider and the Customer. A single SLA may cover multiple IT Services or multiple Customers.

  • Setting expectations with Service Level Objectives

    Thursday, September 11th, 2008

    Webster’s dictionary defines the word, “expectation” as the act or state of looking forward or anticipating the degree of probability that something will occur. Setting a Service Level Objective with your Customer sets their expectation.

  • EMA Study concludes that the CMDB is here to Stay

    Sunday, June 8th, 2008

    Configuration Management Database (CMDB) adoption is at an increase of 24% in the past two years according to a recent Enterprise Management Associates (EMA) survey conducted in May 2008.

  • IT Services in an AJAXWorld

    Sunday, March 16th, 2008

    AJAXWorld kicks off in New York. The conference will feature 80+ technical sessions, Keynotes, Power Panels and General Session Demos on the Rich Internet Technology and how to build front-end applications for users. What does it mean for IT Services? AJAX, Asynchronous JavaScript And XML, has really had a few years to mature since Jesse James Garrett made it popular back in 2005. Now, more than ever, enterprises are taking advantage of building AJAX applications to meet business critical situations.