• Setting expectations with Service Level Objectives

    Thursday, September 11th, 2008

    Webster’s dictionary defines the word, “expectation” as the act or state of looking forward or anticipating the degree of probability that something will occur. Setting a Service Level Objective with your Customer sets their expectation.

  • The Cost of Twitter’s Downtime

    Tuesday, April 22nd, 2008

    What does your availability cost your company? This weekend Twitter has been unavailable and leaving it’s users to look for alternatives. How much would 12 hours of downtime cost your company?