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ITIL v3 brings about a change in mindset
The IT Infrastructure Library, or ITIL, is a framework for organizations to implement to make sure that their IT services can be delivered effectively and efficiently. It was developed in the 1980s by an agency of the British government, now called the called the Office of Government Commerce (OGC), to help the government better manage its IT infrastructure and save money in the process.
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How to Keep Your Change Advisory Board Meeting on Track
If there’s one thing that’s true in IT, as in all business, it’s that change is unavoidable. It’s how you deal with that change that will make or break your business. One of the keys to managing change is creating a Change Advisory Board, or CAB, which will help a business balance the need for the changes with any inherent risks. The members of this board will give the change management team the input necessary to help you make the best decisions for your company.
IT Service Management in The News |